Website and Donor Privacy Policy

Livin’It! Incorporated (“Livin’It!”, “we,” “us” or “our”) is committed to safeguarding the personal information entrusted to us by our donors, volunteers and other supporters “Supporter”, “you”, “your”). This policy outlines the principles and practices we follow in protecting your personal information.

This policy applies to Livin’It! and to any entity providing services on our behalf. A copy of this policy is provided to any Supporter on request.

What is personal information?

Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.

What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to Supporters, including personal information needed to:

  • Deliver requested information
  • Accept a donation and process payment
  • Send out program and event information

We normally collect Supporter personal information directly from our Supporters. We may collect your information from other persons with your consent or as authorized by law.

We inform our Supporters, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a Supporter volunteers information for an obvious purpose (for example, providing credit card information to make a donation when the information will be used only to process the payment).

 

How do we use and disclose personal information?

We use and disclose Supporters’ personal information only for the purpose for which the information was collected, except as authorized by law. For example, we use your information to complete a payment transaction, communicate back to you, and update you on Livin’It! Programs and happenings. Credit card numbers are used only for donation or payment processing and are not retained for other purposes.

We do not desire to send unwanted mail to our donors. Please contact us if you wish to be removed from our mailing list. E-mail communications provide a mechanism to have your address removed from our contact list.

We will not sell, rent, or lease your personal information to other organizations. Use of donor information will be limited to the internal purposes of Livin’It!

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent. We may not seek consent if the law allows this.

Consent

We ask for consent to collect, use or disclose your personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.

We ask for your express consent for some purposes and may not be able to provide certain information or services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask Supporters to provide their consent orally (in person, by telephone), or in writing (by signing a consent form).

You may withdraw consent to the use and disclosure of your personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain information or services if we do not have the necessary personal information.

We may collect, use or disclose your personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is to determine suitability for an honor or award, or in an emergency that threatens life, health or safety.

How do we safeguard personal information?

We make every reasonable effort to ensure that personal information is accurate and complete, however, we rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases, we may ask for a written request for correction.

We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records.

We retain personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.

Questions and complaints

If you have a question or concern about any collection, use or disclosure of personal information by Livin’It!, or about a request for access to your own personal information, please contact us via email at info@livinitproject.org, or by mail at 5806 Grove Avenue

Suite 260, Richmond, VA 23226.